When a customer is visiting your workspace, the experience they encounter can either make or break the sale. Here are some areas to focus on before your next client visit to ensure they have the best experience possible.
Reception Area – Your reception area is the customer’s first impression of your business. It’s important that this area is welcoming and ready. Incorporate digital signage into your welcome area as it gives you the perfect way to add a custom welcome message for your guest. This will help them feel cared about and special from the time they walk through the door.
Lobby – Time in the lobby should be brief, but it’s also time where you can deliver a message, focus on comfort and great content.
Meeting Areas – Use this space to impress your guests by having the meeting areas well-suited for their visit. Implement modern technology to make meeting more effective and efficient, but make sure you know how to use your own technology.
The Tour – If it’s appropriate to give a tour of your space, make sure you pre-plan the route you want to take, tell your story through visuals and encourage your employees to interact with the client.
Interactions – Every interaction your customer or client has is important. Encourage your team members to use smiles and greetings. Introduce your team members by name and humanize the experience. Also be sure to condition your team to creating positive interactions and let them know in advance when a guest is going to visit your space.
Want more ideas? Come visit us at BOS and take a tour of our space!