The BOS Process

Proven Process Excellence

proACT is the proven process through which we deliver a successful integrated project deliverable to our clients.

With six distinctive phases, proACT links the teams, technologies and techniques needed to produce an integrated project deliverable that is on time and on budget. The process is powered by cutting-edge modern technologies, including PlanGrid, Bluescape, Canvas, smartsheet, Zoom, Ceros, Yulio VR, procurement portals, post occupancy surveys and more.

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Proven Process Excellence

proACT is the proven process through which we deliver a successful integrated project deliverable to our clients.

With six distinctive phases, proACT links the teams, technologies and techniques needed to produce an integrated project deliverable that is on time and on budget. The process is powered by cutting-edge modern technologies, including PlanGrid, Bluescape, Canvas, smartsheet, Zoom, Ceros, Yulio VR, procurement portals, post occupancy surveys and more.

Proven Process Excellence

proACT is the proven process through which we deliver a successful integrated project deliverable to our clients.

With six distinctive phases, proACT links the teams, technologies and techniques needed to produce an integrated project deliverable that is on time and on budget. The process is powered by cutting-edge modern technologies, including PlanGrid, Bluescape, Canvas, smartsheet, Zoom, Ceros, Yulio VR, procurement portals, post occupancy surveys and more.

Proven Process Excellence

proACT is powered by cutting-edge modern technologies. BOS leverages a robust tech stack to deliver a comprehensive integrated project deliverable, including PlanGrid, Bluescape, Canvas, smartsheet, Highfive, Ceros, Yulio VR, procurement portals, post occupancy surveys and more.

Proven Process Excellence

proACT is powered by cutting-edge modern technologies. BOS leverages a robust tech stack to deliver a comprehensive integrated project deliverable, including PlanGrid, Bluescape, Canvas, smartsheet, Highfive, Ceros, Yulio VR, procurement portals, post occupancy surveys and more.

1 Discover

Discover

The journey begins by listening and learning about your company’s needs and culture. This is also where we define project requirements, develop timelines, and set Service Level Expectations.

Identify Internal and External Teams
Listening Sessions and Culture Discovery
In Person or Virtual Inspiration Center Tours
Review Budgets, Define Project Requirements, Goals and Objectives
Develop Timelines and Service Level Expectations

Guide

Explore layouts and product solutions, understand trends and options and visualize your future space. Move forward with confidence and clarity through virtual renderings, 360º tours, and design in real time.

Propose Layouts, Typicals, Technology and Furniture
Negotiate Volume Discounting
Value Proposition of Product Options & Budget
Refine Specifications, Budgets and Timelines to Meet SLEs

3 Prepare

Prepare

Flawless execution means a space expertly prepped and ready for transformation. Nothing will be overlooked as we confirm building conditions, power locations, measurements and complete zone tagging.

Confirm Building Conditions (Docks, Elevators, Required Protection, etc), Permits and COI Requirements
Confirm Power and Core Locations/ Requirements
Field Measure & Zone Tagging
Delivery Group Simulations

4 Procure

Procure

Orders are placed and product is procured! Modern technology and an experienced team tracks acknowledgements, ship dates and statuses giving you real-time access every step of the way.

Fast and Accurate Product Ordering via Web Services
Review Acknowledgements for Accuracy and Ship Dates
Enhanced Tax Calculation w/Geocode Rates
Generate and Distribute Installation Documents
Real time access to customer order detail, ship date, installation dates, and invoicing

5 Install

Install

Your vision becomes reality as our installation team builds out your new space! Daily progress reports, coordination with trades and decommissioning (if needed) ensures an immaculate finished space and move-in day success.

Electronic Order and Progress Tracking
Receive Product and Verify Accuracy; Check for Damages/Shortages
Schedule Trucks and Project Delivery Schedules
Punch list, daily progress reports, and project completion notifications from field
Coordinate Trash Removal/Dumpster Exchange & Usage
Prompt Management of Punch List Issues
Decommissioning and Refurbishing

6 Serve

Serve

You’ve reached your destination but have a partner for anything the future may hold. Day 2 site activation for product usage, warranty, maintenance programs, post occupancy surveys, customer portals, eprocurement options, and more!

Day 2 Site Activation for Product Usage, Warranty and Maintenance Programs
Client Satisfaction and Post Occupancy Surveys
Asset Tracking
Custom Customer Portals with Resources, Training Videos, Contact Forms and eProcurement Options
Digital Marketing Agency for Change Communication, Branding, Content and Culture Promotion
Fringe Accessorizing Program

Discovery

Define Project Requirements, Goals and Objectives
Review Budgets
Develop Timelines and Service Level Expectations
Identify Internal and External Teams

Site Condition Overview

Confirm Building Conditions (Docks, Elevators, Required Protection, et al.)
Confirm Permit and COI Requirements
Confirm Power and Core Locations/ Requirements
Field Measure

Facilitate Installation

Schedule Trucks and Project Delivery Schedules
Receive Product and Verify Accuracy; Check for Damages/Shortages
Coordinate Trash Removal/Dumpster Exchange and Usage
Prompt Management of Punch List Issues
Create As-Built Drawings

Intentions

Propose Layouts, Typicals, Technology and Furniture
Negotiate Volume Discounting
Value Proposition of Product Options & Budget
Refine Specifications, Budgets and Timelines to Meet SLEs

Order Entry & Pre-Installation

Order Product
Review Acknowledgements for Accuracy and Ship Dates
Populate 24/7 Portal (Bluescape) with All Documents & Timelines
Create Installation Documents

Long-Term Partnership

Day 2 Site Activation for Product Usage and Care
Client Satisfaction Survey
Asset Tracking
Coordinate Decommissioning of Existing Furniture with Primary Objective of Removing Furniture at Revenue-Neutral or Value Driven Trade-In

Discovery

Define Project Requirements, Goals and Objectives
Review Budgets
Develop Timelines and Service Level Expectations
Identify Internal and External Teams

Site Condition Overview

Confirm Building Conditions (Docks, Elevators, Required Protection, et al.)
Confirm Permit and COI Requirements
Confirm Power and Core Locations/ Requirements
Field Measure

Facilitate Installation

Schedule Trucks and Project Delivery Schedules
Receive Product and Verify Accuracy; Check for Damages/Shortages
Coordinate Trash Removal/Dumpster Exchange and Usage
Prompt Management of Punch List Issues
Create As-Built Drawings

Intentions

Propose Layouts, Typicals, Technology and Furniture
Negotiate Volume Discounting
Value Proposition of Product Options & Budget
Refine Specifications, Budgets and Timelines to Meet SLEs

Order Entry & Pre-Installation

Order Product
Review Acknowledgements for Accuracy and Ship Dates
Populate 24/7 Portal (Bluescape) with All Documents & Timelines
Create Installation Documents

Long-Term Partnership

Day 2 Site Activation for Product Usage and Care
Client Satisfaction Survey
Asset Tracking
Coordinate Decommissioning of Existing Furniture with Primary Objective of Removing Furniture at Revenue-Neutral or Value Driven Trade-In

Our Tools

We leverage modern, cutting edge technologies and tools to power proACT, making it smarter and faster than ever.

Customer Portal
A customized procurement system to make ordering easy and seamless.
November 22, 2021/by BOS

Post Occupancy Surveys
Leverage post occupancy surveys by BOS to collect and analyze your team’s feedback on culture, design, furniture, technology and more.
January 8, 2021/by BOS

plangrid — Construction Productivity Software
Access all project information from wherever you are.
January 8, 2021/by BOS

ceros — VIP Portals & Ceros Experiences
Flexible, customized and useful client portals to be used before, during and long after the project process.
January 7, 2021/by BOS

Procurement Sites
A customized procurement system to make ordering easy and seamless.
January 7, 2021/by BOS

smartsheet — Collaboration Software & Solutions
Smartsheet is a timeline and scheduling technology that allows our team to move ideas to impact, fast.
January 7, 2021/by BOS

canvas — Canvas
Technology that aids salespeople and designers in understanding complicated products while giving the best possible service.
January 7, 2021/by BOS

yulio — Virtual Reality
Stunning virtual reality presentations for architecture & design.
January 7, 2021/by BOS

bluescape — Haworth Bluescape
An infinite, collaborative workspace designed to accelerate decision-making.
August 20, 2015/by BOS

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Workspace Discovery

A cutting-edge, proprietary technology that helps you make design decisions faster and more effectively.

Remote Collaboration

Bluescape secure virtual workspaces unify content and conversations in a shared, persistent space that can be accessed from any device or location. Dispersed teams can now work better together—and stay on the same page—no matter where they do their work. From design through installation and beyond into ongoing project management, Bluescape enables our team to seamlessly coordinate and communicate with all project stakeholders to ensure a successful outcome.

Construction Productivity Software

Access all project information from wherever you are. From plans and specifications to punch lists, documents, and photos, PlanGrid is the single source of truth. A critical tool in executing the integrated project deliverable, Plangrid promotes collaboration where work happen. Instantly distribute plans and documents that are automatically hyperlinked, versioned in order, and easily searchable with full sheet search.

Canvas

From producing cubicles and workstations, the commercial interiors industry has evolved into one where creating state-of-the-art design solutions that foster creativity, wellness and collaboration is equally important to finding the most efficient use of a space.

To fulfill the demands of more creative and original spaces for individual needs, BOS relies on technology to aid salespeople and designers in understanding complicated products while giving the best possible service. Canvas is an all-in-one software solution that is much more than a drawing tool; it’s a configuration tool that actually “reconfigures” the work process.

Collaboration Software & Solutions

Smartsheet is a timeline and scheduling technology that allows our team to move ideas to impact, fast. As the leading work execution platform built to plan, capture, manage, automate, and report on work, smartsheet Improves collaboration, manages work in real-time, automates workflows, and deploys new processes enterprise wide and at scale.

Virtual Reality

Advancements in space visualization technology have changed the way we conceive, communicate and create workspaces. Yulio allows us to create simple, stunning virtual reality presentations for architecture & design. This technology can also be used after your space is created to create 360º tours of your new workspace that can be experienced via a VR headset remotely or embedded into your web browser.

VIP Portals and Ceros Experiences

We believe in delivering an exception customer experience for every client we work with. By investing in cutting edge technologies like Ceros (an experiential content creation platform that allows us to create engaging, interactive, and immersive content experiences without traditional development or code), we are able to offer flexible, customized and useful client portals to be used before, during and long after the project process.

Procurement Sites

From advanced web forms to full ecommerce platform that connect directly to punchout, we can create a customized procurement system to make ordering easy and seamless. Our team will help you determine the technology that is right for your procurement team and then implement a solution designed to make ordering easy and effective.

Post Occupancy Surveys

The best way to measure the effectiveness of your new space is to ask. Leverage post occupancy surveys by BOS to collect and analyze your team’s feedback on culture, design, furniture, technology and more. Surveys can be custom built to suit your needs, are easy to implement and create and culminate with detailed reports and dashboards to get your leadership team the information you need.

Post Occupancy Surveys

The best way to measure the effectiveness of your new space is to ask. Leverage post occupancy surveys by BOS to collect and analyze your team’s feedback on culture, design, furniture, technology and more. Surveys can be custom built to suit your needs, are easy to implement and create and culminate with detailed reports and dashboards to get your leadership team the information you need.

Compass

Tapping into the power of artificial intelligence and machine learning, Compass is an ideation and culture discovery tool that will serve in workplace planning and discovery. Compass will collect data from your team via simple surveys and then present product and application recommendations at good, better, and best price points based on your preferences. The tool is also useful in uncovering work culture types and team values.