Most companies have adopted strategies to outsource their processes to machines or other AI configurations in an effort to break down big data for easier automation. This may affect the non-technical workers down the line, but for companies setting their sights long-term, they can save millions by focusing their efforts on AI and machine-learning specialists to better manage automated systems.
Chatbots are programs that can hold conversations with a user through text or audio. In social media platforms like Facebook, chatbots are used by brands to engage with consumers and answer frequently asked questions. The emerging focus on AI is really about making decision support systems more efficient across a multitude of applications, processes, and business domains. AI has brought intelligent collaboration capabilities to the emerging Conversational Workspace platforms, with products like Slack, Workplace by Facebook, and Google Hangouts Chat at the forefront of AI and chatbots being incorporated to improve workflows and to support conversational experiences.